Features
We enjoy an excellent reputation both for our outstanding customer service and our ability to respond effectively to a wide variety of queries.
We offer:
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Pan-European support |
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Unrivalled experience in the construction technical support and problem resolution of LAN environments using both Japanese and English language platforms for more than 200 companies |
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Best-of-breed support, provided by a team of 16 specially trained engineers |
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Developed support network to resolve all queries, provided by JRI’s extensive international development and consulting team |
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Established procurement options for hardware and software, through the numerous trading relationships JRI holds with suppliers |
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Excellent links to manufacturers, allowing immediate and effective technical support and problem resolution |
Type of Services
| ⌈ On-call Contact |
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Following consultation with the customer we appoint a JRI engineer who is dedicated to the maintenance and development of the client’s network. Therefore, whenever a problem occurs we are able to deal with it promptly, effectively and accurately. |
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| ⌈ Contractual Support |
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JRI engineers can be sent to a client’s office to deal directly with any software or hardware problem, such as a faulty internet connection, or problems with printers or applications. This service is provided in line with a pre-agreed contract that can run for either an agreed period, to cover business expansion or an office move for example, or perpetually. This service gives our clients all the benefits of their own in-house IT staff and has proved essential to many companies who would rather be concentrating on their core business rather than dealing with IT issues. |
The different solutions JRI offers to clients depends on the needs and wishes of each company. The flexibility and experience of the engineers provides a real benefit to companies and has proved highly popular with our clients.
| Content of service |
• On-site and off-site troubleshooting in connection with PC/LAN problems.
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Provision of information concerning products, security, technical matters, etc.
• Technical Q&A service for the customer's IT engineers.
(Explanations of common operations and functions involving Microsoft applications, etc.) |
| Contractual sum |
Determined following consultation on the basis of the customer's environment, requirements and budget. |
| Term of contract |
One year or until the end of a specified period. |
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